Privacy Policy

At Cellio, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Cellio, you agree to the collection and use of information in accordance with this policy.

• To provide and maintain our service
• To process your file uploads and generate dashboards
• To send you notifications and updates about your files
• To analyze usage patterns and improve our service
• To prevent fraud and abuse
• To comply with legal obligations

We implement industry-standard security measures to protect your data:

• Data encryption in transit (HTTPS) and at rest
• Secure password hashing (bcrypt)
• IP address hashing for analytics (SHA-256)
• Regular security audits and updates
• Access controls and authentication
• Row-level security policies in our database

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of all personal data we hold about you
• Rectification: Correct any inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data

To exercise these rights, please contact us through your account settings or email us at privacy@cellio.app.

We retain your data for the following periods:

• Account Data: Until you delete your account or request deletion
• File Data: Based on your subscription tier (7-30 days for free tier, unlimited for paid tiers)
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement
• Legal Requirements: We may retain data longer if required by law

We use the following third-party services:

• Supabase: Database and authentication services (see Supabase Privacy Policy)
• Paystack: Payment processing (see Paystack Privacy Policy)
• Vercel: Hosting and CDN services (see Vercel Privacy Policy)

These services have their own privacy policies. We encourage you to review them.

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@cellio.app
• Through your account settings dashboard